Enterprise Onboarding Manager

Summary

Join Apaleo, a leading provider of API-first property management platforms, as their new Enterprise Onboarding Manager! You will play a vital role in onboarding new enterprise clients, ensuring seamless integration with the Apaleo platform. This involves working closely with large hospitality organizations, guiding them through the integration process, and providing expert guidance. You will be responsible for creating an exceptional client experience, ensuring efficient onboarding, and leveraging Apaleo's full potential. The ideal candidate possesses extensive experience in onboarding, customer success, or technical account management within the hospitality, SaaS, or IT industry. Apaleo offers a diverse and inclusive work environment with various benefits.

Requirements

• At least 5 years of experience in onboarding, customer success, or technical account management, ideally in the hospitality, SaaS, or IT industry
• Strong understanding of API integrations and technical platforms, with the ability to translate complex technical concepts for non-technical stakeholders
• Experience working with large-scale clients and managing complex onboarding projects
• Ability to lead cross-functional teams and work collaboratively with product, engineering, and customer success teams to solve problems and achieve results
• A detail-oriented, proactive approach with excellent problem-solving skills and the ability to drive projects to completion
• Strong communication skills with the ability to build rapport with a diverse range of stakeholders
• Fluency in English and German (additional languages are a plus)

Responsibilities

• Onboard new enterprise clients, guiding them through the integration process and ensuring key stakeholders fully understand how Apaleo works
• Lead detailed meetings and workshops with CTOs, product managers, IT teams, and other stakeholders ensuring alignment on technical requirements and expectations
• Develop and maintain strong relationships serving as the primary point of contact during the onboarding stage
• Provide expert guidance on Apaleo’s API and platform capabilities, helping clients implement custom integrations and workflows to meet their unique needs
• Collaborate closely with our sales, product, and customer success teams to ensure a smooth and successful onboarding experience
• Identify, document and communicate customer use cases that are not available in the platform today internally and find solutions with the customer within the ecosystem
• Utilize existing documentations and enablement content to help users adopt the platform
• Proactively identify any potential blockers or technical issues that could delay onboarding and work with the appropriate teams to resolve them quickly
• Evolve the Enterprise onboarding methodology to ensure scalability as we continue to grow with this segment

Preferred Qualifications

Experience or knowledge in one of the following areas: UI/UX, system integrations, back-end development, or cloud services

Benefits

• A diverse team of motivated and international experts from various disciplines and backgrounds
• Flexible structure with a flat hierarchy
• A key role in one of the most promising international start-ups in the hospitality industry, located in the heart of Munich
• Fair compensation with a transparent peer review and career progression plan
• Flexible hours and free choice of work location + we support fully Remote work
• Team events: cocktail club, dinners, meet-ups, Oktoberfest
• 30 vacation days per year
• Free public transportation inside the city of Munich