πUnited States
Enterprise Support Engineer

PlanetScale
π΅ $120k-$160k
πRemote - United States
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Summary
Join PlanetScale's core engineering team as a Software Engineer and help build the next generation of database infrastructure. Advise and handle support requests from enterprise customers on the PlanetScale platform, becoming a customer-facing subject-matter expert. Identify product gaps and work with other teams to prioritize and escalate them. Participate in an on-call rotation for high-priority issues. The ideal candidate is comfortable working directly with customers, possesses excellent debugging and troubleshooting skills, and can operate independently while knowing when to seek assistance. PlanetScale offers a competitive salary and benefits package.
Requirements
- Experience supporting production databases and applications, preferably at scale
- Experience with database internals and peformance tuning, specifically for PostgreSQL and MySQL databases
- Working knowledge of Kubernetes
- Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person
Responsibilities
- Advise and handle support requests from enterprise customers on the PlanetScale platform
- Become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform
- Identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them
- Be part of an on call rotation for high priority issues
Preferred Qualifications
- Knowledge of common application deployment platforms and frameworks. Eg Python, Go, Node, PHP
- Experience with cloud platforms (AWS, GCP, Azure)
- Knowledge of monitoring, observability, and debugging tools
- Contributions to open-source projects, especially in the database or infrastructure space
Benefits
Salary range: US $120,000 - $160,000
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