Environmental Claims Adjuster

Summary

Join Argo Group as a highly capable Environmental Claims Adjuster, adjudicating first and third-party commercial environmental claims and contributing to superb client results. Reporting to a manager in New York City, you will work under technical direction, resolving claims, investigating thoroughly, managing litigation, and creating reserves. You will also coordinate expertise resources, prepare reports, apply creative solutions, negotiate settlements, and manage daily tasks. This role requires a Bachelor’s degree or equivalent experience, along with a minimum of two years' experience adjudicating commercial environmental claims. Excellent communication, negotiation, and time management skills are essential. Argo Group offers a competitive salary, annual bonus, and a generous benefits package.

Requirements

• Bachelor’s degree from an accredited university required
• Two or more insurance designations or four additional years of related experience adjudicating environmental claims beyond the minimum experience required above may be substituted in lieu of a degree
• A practical knowledge of commercial claims typically achieved through a minimum of two years' experience adjudicating first and third party commercial environmental claims
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable)
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance
• This role primarily faces problems and issues that generalized and typically not complex, but require an understanding of a broader set of issues
• Must have excellent communication skills and the ability to build lasting relationships
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking
• Desire to work in a fast-paced environment
• Excellent evaluation and strategic skills required
• Strong claim negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation
• Must possess a strong customer focus
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines
• Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO
• Must demonstrate the ability to exercise sound judgment working under technical direction
• Demonstrates inner strength
• Has the courage to do the right thing and demonstrates it on a daily basis
• Proficient in MS Office Suite and other business-related software
• Uses listening and questioning techniques to effectively gather information from insureds and claimants
• Polished and professional written and verbal communication skills. Presents information clearly, concisely, and accurately
• Ability to effectively network, build and maintain relationships, and establish appropriate visibility with business partner
• The ability to read and write English fluently is required
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities
• Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims. within 120 Days

Responsibilities

• Working under technical direction and within significant limits and authority, adjudicate environmental claims of higher technical complexity with a direct impact on departmental results
• Resolving issues that are generalized and typically not complex, but require understanding of a broader set of issues
• Reporting to claims management and underwriters on claims trends and developments
• Investigating claims promptly and thoroughly
• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage
• Investigating claims promptly and thoroughly, including interviewing all involved parties
• Managing claims in litigation
• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution
• Creates and reviews reserves in line with market and Argo's reserving policy
• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution
• Preparing reports for file documentation
• Applying creative solutions which result in the best financial outcome
• Settles straightforward claims in line with authority limits and adheres to organizational referral procedures
• Negotiates in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles
• Processing mail and prioritizing workload
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.)
• Having an appreciation and passion for strong claim management

Benefits

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing
• Workplace policies that support employee well-being include flex time and floating holidays
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs
• In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies
• Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs
• An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development
• Active community outreach and volunteer programs
• A generous Employee Referral program that results in approximately 25% of all new hires annually