EquipmentShare is hiring a
Equipment Technical Trainer

Summary

Join EquipmentShare as an Equipment Technical Trainer to support the growth of our training plan and contribute to changing an entire industry. This role involves developing, coordinating, scheduling, updating, and maintaining branch and/or regional/district training programs, calendars, records, and personnel.

Requirements

• A passion for helping others and a willingness to go the extra mile in providing exceptional customer service
• Highly motivated self-starter with a strong, positive work ethic to contribute to the vision of Advanced Solutions and EquipmentShare as a whole
• Strong organizational skills
• Attention to detail and accuracy with the ability to quickly identify process break-downs
• Strong time-management and communication skills
• Ability to leverage technology to improve communication and efficiency
• Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to internal and external customers
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• Ability to work on a team
• Ability to proofread and edit written content
• Ability to acquire new skills in a proficient manner
• Ability to use diplomacy and tact when handling problems
• Ability to work quickly and think logically, especially under pressure
• Ability to be flexible and adapt to change in a positive manner
• Ability to travel to support the growth of the training plan
• Factory Aerial and/or Earthmoving training certificates preferred. 5 years minimum industry technician work experience
• Must be able to perform hands-on training duties at EquipmentShare locations

Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values
• Establish and maintain professional relationships with internal departments & rental/retail markets across the organization
• Manage time effectively to ensure training, assignments, and special projects are done on time
• Maintain expert-level knowledge of the various OEMs owned & maintained by EquipmentShare
• Establish and maintain professional relationships with each of the OEMs within the EquipmentShare fleet
• Serve as lead trainer and host for Equipment Technical Training courses, complete necessary train-the-trainer certifications
• Ensure all attendance and certification records for training are given to the appropriate personnel to be added to EquipmentShare’s Data Asset Management System (DAMS)
• Communicate training and course schedules, availability, requirements, due dates, and completions to learners, internal managers, and external managers
• Assist in promoting EquipmentShare University and other EquipmentShare resources
• Monitor the [email protected] email account to help provide prompt support
• Monitor and support Slack channels, ES-Ops pages, and other means of communication to identify and meet employee and branch training needs
• Develop a thorough knowledge of all diagnostic equipment available to EquipmentShare
• Develop training resources in the support of a Tier-based training program
• Ensure all tooling purchased by EquipmentShare is properly cataloged and tracked within AssetTiger, T3 and/or equivalent library system