Remote Onsite Implementation Specialist

Summary

Join our team as a dynamic and tech-savvy Travel Implementation Trainer to help improve healthcare through technology. You will travel extensively, spending 1-3 weeks at a time on the road, visiting various healthcare facilities across the US. In this role, you will provide on-site training and implementation support for DeepScribe's solution, ensuring healthcare providers are fully equipped to use the software effectively.

Requirements

• Experience: Minimum of 6 months -1 year of experience in a training or implementation role, preferably in the healthcare industry. Strong understanding of the medical field and healthcare operations
• Technical Skills: Proficiency in using Electronic Health Records (EHRs) and other healthcare-related software. Familiarity with iPhones, iPads, and mobile apps is essential
• Communication: Excellent verbal and written communication skills, with the ability to clearly explain complex concepts to diverse audiences
• Adaptability: Ability to quickly learn and adapt to new technologies and environments. Comfortable working in a fast-paced, dynamic setting
• Problem-Solving & Scrappiness: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues in real-time
• Travel: Must be willing and able to travel extensively, with trips lasting up to 1-3+ weeks at a time per month

Responsibilities

• Training & Implementation: Travel to various healthcare facilities (1-3 weeks at a time) to provide on-site training and implementation support for DeepScribe's solution. Ensure healthcare providers are fully equipped to use the software effectively
• Customization & Troubleshooting: Assist in the customization of DeepScribe's note preferences to meet the specific needs of each healthcare provider. Troubleshoot and resolve any technical issues during the implementation process
• EHR Integration: Work closely with healthcare providers to ensure seamless integration of DeepScribe with existing EHR systems. Provide guidance on best practices for using DeepScribe in conjunction with EHRs
• Communication: Maintain clear and consistent communication with healthcare providers and DeepScribe team, ensuring a smooth onboarding process. Serve as the primary point of contact for any questions or concerns during the on-site training
• Feedback & Improvement: Gather feedback from healthcare providers to identify areas for improvement in the training process and software. Collaborate with the CSM team to deliver feedback
• Travel: Willingness to travel extensively, spending 1-3 weeks at a time on the road, visiting various healthcare facilities across the US

Preferred Qualifications

• Education: Bachelor’s degree in science or similar, information technology, or a related field is preferred
• Certifications: Travel Scribe/Trainer certification, relevant certifications in EHR systems or healthcare IT are a plus
• Experience with AI: Familiarity with AI-driven healthcare solutions is an advantage

Benefits

• $55,000-$70,000 annual salary
• Medical, Dental, Vision, 401k and other benefits are also offered
• Opportunities for professional growth and development
• The chance to work with cutting-edge AI technology in healthcare
• Travel expenses covered by the company