Escrow Management Specialist

Summary

Join Valon's Loan Administration team as an experienced mortgage servicing professional specializing in Escrow Analysis and property insurance. You will execute daily operations, ensuring compliance with RESPA and investor guidelines. Responsibilities include reviewing annual analyses, handling escrow requests, resolving insurance coverage gaps, and providing departmental support. You will collaborate with cross-functional teams and contribute to product development. The ideal candidate possesses a Bachelor's degree (preferred), 1-2 years of mortgage servicing experience, and excellent analytical and communication skills. Valon offers competitive compensation, comprehensive benefits, and opportunities for professional growth.

Requirements

• Excellent critical thinking and logical reasoning abilities
• Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
• Must be available to collaborate and communicate in regularly held in-person meetings
• Strong verbal and written communication skills
• Ability to work independently and in a team environment
• Adaptability to changes in the work environment

Responsibilities

• Execute and solve day-to-day operation problems to meet department and investor Service Level Agreements
• Review annual analysis for anomalies ensure loans are analyzed accurately and timely per RESPA requirements
• Able to efficiently research tax and insurance activity
• Handle escalated loan level issues and provides departmental research and assistance for complex issues as needed to support client inquiries and various departments
• Process escrow refund requests
• Review and handle escrow setup and/or deletion requests
• Monitor and drive resolution for any property insurance coverage gaps and delinquent taxes in the loan portfolio
• Review control reports to ensure compliance with state, regulatory, and investor guidelines
• Ensure escalations are responded to timely and accurately
• Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
• Handle other escrow responsibilities and projects as assigned by management
• Carriers out responsibilities in accordance with the organizational policies and applicable laws and regulations

Preferred Qualifications

• Bachelor’s degree preferred
• 1-2 years of experience at a mortgage servicing company or within an escrow function
• Freddie Mac or Fannie Mae servicing experience preferred

Benefits

• Competitive salary and partake in our performance bonus program and 401k plan
• Comprehensive medical, dental, & vision benefits, One Medical membership, and Talkspace to provide mental health support
• In-office snacks and drinks, Bagel Fridays, and regular Food Trucks on premise
• We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
• Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• 17 days paid time off, sick days, and 11 company holidays