Euc Support Engineer

Summary

Join Coretek as an EUC Support Engineer and play a critical role in our L3/L4 team, supporting enterprise clients and delivering projects related to high-performance virtual desktop experiences. You will leverage your deep technical expertise and commitment to service excellence to help Coretek clients succeed. Using modern tools and practices, including Infrastructure as Code (IaC) and automation, you'll ensure clients' environments remain reliable, secure, and aligned with industry best practices. This role blends project-based work with operations and managed services engineering, supporting daily incidents and long-term platform health. You will work in a cloud-first, customer-obsessed environment where innovation, accountability, and impact drive everything we do. This exciting opportunity offers growth into architecture or automation leadership.

Requirements

• 2–5 years of experience in supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment
• Hands-on experience with: Citrix Suite : Studio, Director, NetScaler (Gateway), Citrix Policy, Machine Catalogs, Delivery Groups
• Azure Virtual Desktop (AVD) deployments and management
• Nerdio Manager for Enterprise (preferred)
• Proficiency with IaC tools such as Terraform, Ansible, Packer, or PowerShell scripting
• Experience with Azure Resource Manager (ARM) and virtual networking in Microsoft Azure
• Familiarity with endpoint management and thin client configurations (e.g., Stratodesk, IGEL, Unicon)
• Solid understanding of Group Policy Objects (GPO), Active Directory, and Windows desktop/server internals
• Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.)
• Ability to troubleshoot complex issues independently and communicate clearly with customers

Responsibilities

• Provide operational support for managed Citrix and AVD environments, including daily health checks, patching, upgrades, and incident remediation
• Administer and optimize Nerdio Manager for Enterprise and Citrix Director/Studio configurations
• Manage Citrix Virtual Apps and Desktops, Citrix Gateway (NetScaler), and endpoint management integrations
• Implement Infrastructure as Code (IaC) for environment automation (Terraform, Ansible, Packer, or Nerdio automation scripting)
• Monitor, analyze, and improve system performance, availability, and security posture across environments
• Deploy and enforce group policies, security baselines, and compliance configurations
• Develop and maintain standardized operational documentation, runbooks, and support playbooks
• Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs
• Participate in DR planning, testing, and execution for hosted EUC environments
• Respond to escalated tickets and serve as a technical escalation point for L1/L2 support teams
• Provide mentoring and knowledge transfer to junior engineers and technicians

Preferred Qualifications

• Experience with Imprivata support and implementation , including integration with virtual desktops and authentication workflows is a plus
• Microsoft certifications (AZ-104, AZ-140, or Citrix Certified Associate – Virtualization)
• Experience with Citrix Cloud services and hybrid configurations
• Understanding of Zero Trust, conditional access, and modern endpoint security integrations
• Experience automating repetitive admin tasks or builds via Nerdio Runbooks or similar tools

Benefits

• Competitive salary, remote flexibility, and full benefits
• Collaborative, cloud-native engineering environment
• Exposure to cutting-edge EUC and automation technologies
• Opportunities for growth into architecture or automation leadership