Experience Partner

Summary

Join Granicus as an Experience Partner and play a pivotal role in shaping the customer experience for government agencies. You will be responsible for developing and delivering comprehensive experience proposals, managing strategic customer relationships, and driving program growth. This role requires strong experience in digital services, project management, and human-centered design, along with exceptional interpersonal skills and a passion for public service. You will be a trusted advisor to top professionals, ensuring customer satisfaction and program success. Granicus offers a competitive benefits package, including flexible time off, comprehensive health insurance, a 401(k) plan with matching contributions, paid parental leave, and more.

Requirements

• 2-3 years of experience in digital services, managing a portfolio of projects, including delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches
• Ability to serve as a trusted, strategic adviser to top professionals
• Demonstrated commercial acumen and successful track record of customer or project P&L management
• Passion for public service, citizen engagement, service transformation and communication
• Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues and customers
• Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done
• Exceptional interpersonal skills for internal and external relationship-building
• Ability to thrive in a lean, self-propelling, proactive environment
• Commitment to diversity of thought and consideration of different ideas
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Develop, grow, and manage strategic customer relationships
• Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect
• Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes
• Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders
• Identify and develop customer engagement and recognition opportunities
• Drive organic growth by leveraging our current book of business and relationships
• Work with customer to create demand for Granicus services and solutions
• Collaborate with Granicus leadership to shape development of new services based on customer demand and insight
• Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes
• Represent Granicus in speaking roles, panel participation, and internal or external engagements

Benefits

• Flexible Time Off
• Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
• 401(k) plan with matching contribution
• Paid Parental Leave
• Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
• Group legal coverage