Echo&Co is hiring a
Experience Researcher & Strategist in Worldwide

Summary

The job is for an Experience Researcher & Strategist at Echo&Co, a company dedicated to advancing social and environmental benefits. The role involves leading strategy and research formulation, conducting market/audience/user research, designing engaging meetings and workshops, and supporting project managers in maintaining client relationships.

Requirements

• Bachelor’s degree in marketing, communication, psychology, business, library science, industrial design, or a related field
• 8+ years of experience leading identity, experience, product, service, and/or content strategy within an agency, with a focus on design thinking, human-centered research, strategic planning, and identity, experience, service, and product strategy

Responsibilities

• Leading strategy and research formulation on large-scale website and/or web application projects
• Conducting and guiding market/audience/user research to inform organizational goals and user needs
• Creating unique, custom identity, content, product, service, and experience strategies and implementation roadmaps
• Designing and facilitating engaging and productive meetings and workshops for large and small groups
• Confidence in leading client stakeholder and executive meetings to gain insights into the organization’s strategic objectives, and in designing interview and discovery methods to fit client needs and project goals
• Supporting project managers in maintaining and strengthening high-level client relationships by working with client stakeholders and leading them through decision-making and change management

Benefits

Remote work from various locations within the U.S., preferably in Eastern or Central time zones