Expert Systems Engineer

Summary

Join STS as a Technical Services Engineer to drive engagement and excellence across teams through commitment and collaboration, and be part of a unique and engaging culture that revolves around collaboration and innovation.

Requirements

• Bachelor's degree in Computer Engineering or any related IT field
• 8+ years of experience in Hardware Services
• Excellent command of both English & Arabic languages (writing, reading & conversation)
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Good troubleshooting skills
• Good planning skills including contingency and system availability planning
• Good experience in administration procedures
• Good communication skills in both Arabic and English
• Good follow up skills
• Good Presentation skills and good reporting and documentations skills

Responsibilities

• Create implementation plans, designs and generate detailed technical implementation report for each undertaken project
• Generate design, implementation, disaster recovery, and other technical documents if required
• Stay current on industry trends and new technologies and recommend future initiatives
• Install new products and apply performance and security procedures
• Supervise the migration of existing solutions and apply needed updates
• Complete configuration and upgrading based on design and specifications of client proposals
• Supervise the administration of systems and servers to ensure availability of services to authorized users
• Complete integration and test the applications and systems
• Maintain and submit accurate implementation reports, test reports, and other documents as required per project basis
• Provide timely status reports to supervisors and project managers
• Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support
• Follow-up on major accounts in terms of technical support and proactive support service
• Maintain applications, operating systems and perform various preventative maintenance tasks for clients
• Provide hands on training to the customer “Knowledge Transfer”
• Run Instructor led classroom training
• Provide post-implementation consultation by analyzing operational needs and proposing technical solutions based on customer requirements

Preferred Qualifications

• Proficiency of datacenter devices and system engineer Operation & Support such as EMC storages, Dell Server and Vxrails
• Proficiency of Virtualization environment “VMware vSphere, ESXi and VSAN”
• Good experience Backup system Operation & Support such as Veritas NetBackup, Avamar, VEEM, and networker
• Installation/configuration/administration VMware Workspace ONE
• Installation/configuration/administration VMware Tanzu
• Good Experience in SAN storage and SAN switch Operation & Support
• Good experience of DR operation and management
• Good experience in Linux administration and support
• Good experience in VMware high availability design and implementations
• Good experience in Installing patches and perform system updates for storage, VMware and Linux for large amount of server and in bulk