Senior Systems Engineer

Summary

Join GEM Technologies as a Senior Systems Engineer and contribute to delivering personalized solutions to local businesses. You will be responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms, and computer systems. This is a remote position with occasional client visits in the NYC metro area.

Requirements

• Ability to communicate effectively with organizational personnel and clients
• Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.)
• Adapt easily to rapid changes in requests, processes, and procedures
• Ability to set goals and prioritize tasks
• Uses an objective, logical, rigorous, and detail-oriented approach to work
• Resolves problems promptly, accurately and in such a way as to prevent future occurrence
• Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines
• Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters
• Strong attitude and desire to learn new technologies
• Maintain current skills and strive to acquire new technical knowledge based on current industry trends
• Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision
• Must work well in a team environment and participate in working meetings

Responsibilities

• Design, implement and maintain server and cloud-based computing solutions
• Provide expert technical support to clients, resolving any issues related to their systems
• Analyze and optimize system performance, identifying areas for improvement
• Create and maintain documentation of system configurations, procedures and troubleshooting guides
• Stay up-to-date with emerging technologies and trends in the field of systems engineering

Benefits

• Remote work
• Professional Development stipend
• Health Insurance
• Dental/Vision Plan