Remote Field Application Engineer Manager

Summary

Join Altium's Mid-Market Sales team as a FAE Manager and lead a team of Field Applications Engineers in providing exceptional pre- and post-sales technical support to customers. With a strong understanding of electronics design, PCB design, and relevant software tools, you will drive customer satisfaction and team success beyond the expected.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field. Advanced degree preferred
• 7+ years of experience in electronics design or a related technical field
• 3+ years of experience in a leadership or management role
• Strong understanding of electronics design, PCB design, and relevant software tools (e.g., Altium Designer)

Responsibilities

• Lead, mentor, and develop a team of Field Applications Engineers that sets the industry standard for product expertise and customer support
• Set performance goals, conduct reviews, and provide constructive feedback that brings out the best the team has to offer
• Oversee the technical support the FAE team provides to customers during the pre-sales and post-sales process
• Ensure the team delivers fast and effective solutions to technical issues
• Act as an escalation point for complex technical problems and work directly with customers as needed
• Support the sales team in technical presentations, demonstrations, and proposal preparations
• Work closely with marketing to provide technical insights for product positioning and messaging
• Maintain deep knowledge of Altium’s product offerings and industry trends
• Ensure the FAE team is continually and rigorously trained for constant expertise on our latest product features and best practices
• Find every opportunity to implement process improvements that make the FAE team as efficient and effective as possible
• Develop and maintain documentation for technical processes and solutions
• Be ready to travel as required to meet with customers and support the sales team

Benefits

• Pension Benefit
• Nilo.health + Calm App, mental health and wellbeing support
• Professional development support
• Employee referral and employee-of-the-month programs
• Vacation days + paid sick days
• Special Leave for urgent family matters
• Home internet allowance
• Flexible working arrangements available based on role and location
• Low-cost public transportation
• Free fruit, snacks, and drinks in the office
• Free parking