Field Engineer

Summary

Join Ampd Energy as a Field Engineer in Singapore and provide critical support for our clean energy technology. This hands-on, customer-facing role involves diagnosing and resolving technical issues, coordinating repairs, and ensuring optimal system performance. You will work remotely, reporting to the Service Engineering Manager in Hong Kong. This position is ideal for someone who thrives in a fast-paced environment, works well independently and collaboratively, and is passionate about clean energy. A typical day involves customer and internal team communication, on-site equipment support, remote troubleshooting, and tasks like organizing spare parts and creating troubleshooting guides. You will be the primary point of contact for Ampd in the field, ensuring smooth operations and problem resolution.

Requirements

• Relevant experience working physically around high-power equipment
• Proficient with electronic equipment, power tools, and troubleshooting electrical systems
• Trained as an Electrical Technician and/or Electrician, preferably with renewable energy systems
• Valid driver’s license with access to a vehicle (we provide a vehicle allowance and reimbursement for mileage)
• Strong understanding of electrical inspection, testing procedures, and relevant regulations
• Ability to read and understand electrical drawings and manuals
• Effective working both independently and as part of a team

Responsibilities

• Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance
• Install and commission products on customer sites
• Teach our distributors and contractors how to service and use our products
• Be an excellent problem solver to diagnose and root cause issues
• Create/write up test reports, service reports, new knowledge base articles, and ticketing to organize issues
• Help collect and analyze data regarding the product reliability, usability, and performance
• Provide invaluable feedback to our engineering and sales team to improve our future products

Preferred Qualifications

• Fluent in written and spoken English; Cantonese and Mandarin are a plus
• A plus to have unrestricted/restricted electrical license