Field Engineering Tech Lead

Summary

Join Scale as a Field Engineer and become an integral part of our engineering team, responsible for ensuring seamless customer integration and utilization of our AI solutions. You will own technical customer relationships, lead a small team of engineers, optimize data pipelines, and develop internal tools. This role demands strong technical skills, a customer-focused mindset, and exceptional communication abilities. Scale offers a competitive salary, equity, comprehensive benefits, and a fully remote-friendly environment. We are a cutting-edge tech company working with industry leaders in AI development, offering significant growth opportunities.

Requirements

• Thrive on problem-solving and unblocking others
• Be patient and customer-focused
• Bring clarity to complexity
• Be an exceptional communicator
• Be a natural leader and mentor
• Strong proficiency in JavaScript/TypeScript

Responsibilities

• Own and manage technical relationships with customers, acting as the primary contact for API integration, debugging, and workflow optimization while ensuring seamless adoption of Scale’s solutions
• Lead and mentor a small team of engineers, providing technical guidance, prioritizing tasks, and driving their professional development
• Optimize and automate data pipelines and structured data processing through scripting and workflow improvements, ensuring efficiency and scalability
• Develop and maintain internal tools, documentation, and SDKs to support customers and internal teams
• Drive cross-functional collaboration with Engineering, Product, and Customer Success teams to enhance service delivery and advocate for technical improvements

Preferred Qualifications

• Familiarity with Python
• Experience working with REST APIs, debugging integration issues, and improving automation workflows
• Familiarity with MongoDB or similar databases for managing structured data
• Experience managing small teams, in fast paced environments
• Strong analytical and problem-solving skills, with a structured approach to debugging and optimization
• Ability to manage multiple customer requests efficiently while maintaining high service standards
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Min of 6+ years of relevant engineering experience in SaaS, AI/ML, or enterprise technical roles

Benefits

• Competitive salary, equity options, and comprehensive benefits package
• Fully remote-friendly environment with opportunities for in-person collaboration
• Growth opportunities to transition into leadership or specialized technical roles