Field Sales Representatives

Summary

Join Athelas + Commure as a Customer Success Manager to manage customer relationships, run the full Scribe customer lifecycle, and conduct cold outreach with customers. This 100% remote role requires 50% travel and offers competitive benefits including unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Requirements

• 1-2 years experience in Sales, Account Management, Customer Success, or Operations at a fast-paced SaaS tech company (Ideally working on a 'freemium product')
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers

Responsibilities

• Run the full Scribe customer lifecycle from end to end for our free users
• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch
• Manage customer relationships and own the delivery of exceptional experiences for every customer
• Demo free version of our product to customers
• Breakdown hairy, challenging business problems
• Own execution and outcomes
• Drive operational metrics (process throughput, defect rate, etc.)
• Understand the business in-and-out to be proactive about solving emerging problems
• Run cold outreach with customers via phone/demo call
• Be able to determine territories that have large private practices as a customer base
• Visiting customers in the field to activate Scribe in person
• Experience in conducting customer onboarding calls for new user setup
• Running business reviews / check-ins to monitor usage metrics

Preferred Qualifications

• Comfortable with 50% travel
• Proficiency in SQL, Retool, Google Suite is a plus
• Fluency with Artificial Intelligence frameworks is a bonus

Benefits

• Unlimited PTO
• Medical, dental, vision
• Excellent maternity and paternity paid time off