Field Sales Specialist

Summary

Join iKhokha as a Field Sales Specialist and contribute to their mission of revolutionizing digital payments for small businesses. You will be responsible for growing the iKhokha customer base in Durban West, hitting sales targets, and actively sourcing new sales opportunities. Responsibilities include prospecting for new customers, conducting post-sale follow-ups, upselling/cross-selling products, researching sales leads, and ensuring sales targets are met. You will also provide feedback, handle customer complaints, and maintain professional knowledge. This role requires a minimum of 3 years of field sales experience, excellent communication skills, and proficiency in various software applications. A valid driver's license and reliable transportation are essential.

Requirements

• Completed Matric
• Minimum 3 year’s Field/Outbound Sales experience
• Excellent communication skills both verbal and written
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM
• Valid driver’s license and own reliable transport is essential

Responsibilities

• Grow the iKhokha customer base and be accountable for hitting steep sales targets in Durban West
• Actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals
• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management
• Maintain professional and technical knowledge through ongoing self and shared learning

Preferred Qualifications

• Previous exposure working within merchant services or banking sector is advantageous
• FICA training advantageous
• Proven track record delivering on sales targets and successfully dealing with customer relationships
• Advanced knowledge of Sales funnel & pipeline management

Benefits

• Work in a high-growth company with tangible results you're accountable for
• Enjoy hybrid, remote, and in office work models
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions
• Visionary leadership
• Seize the opportunity for study leave
• Access to on-demand learning at your fingertips
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees, and they told us so)
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista