Field Services Engineer

Summary

Join Alarm.com's Field Services Team as an experienced engineer, providing training, advanced support, and product testing for Alarm.com products and services. The ideal candidate possesses expertise in residential and commercial security, excels in building relationships, and thrives in dynamic environments. Responsibilities include facilitating partner learning through trainings, collaborating with stakeholders, performing needs assessments, gathering feedback, assisting with installations and troubleshooting, participating in product testing, and collaborating with internal teams. The role requires a minimum of 5 years of commercial installation experience, including access control, security, and video, along with strong communication and problem-solving skills. 50-75% travel is expected. Alarm.com offers competitive pay and benefits, including a subsidized medical plan, 401(k) match, paid time off, and more.

Requirements

• Minimum 5 years experience of commercial installations in the field that include access control, security and video
• Works effectively in a fast paced, dynamic environment
• Experience working with multiple cross-functional partners
• Proven ability to problem solve and troubleshoot
• Strong communication skills
• Experience working with external training programs

Responsibilities

• Facilitate learning of all Alarm.com partners through field trainings and events
• Partner with internal stakeholders/managers regarding partner needs, issues, and platform feedback
• Perform needs assessment with partners to determine level of training needed
• Gather feedback from partners and customers on how we can improve our product and services
• Assist partners in the field with installation, troubleshooting, and product testing
• Participate in product and feature testing and validation
• Collaborate with internal teams to stay up to date with new Alarm.com product release features to properly respond to partner inquiries
• 50 – 75% travel to engage with partners and provide trainings
• Other Duties as assigned

Preferred Qualifications

• 1-2 years sales experience preferred, specifically in the security space
• Experience traveling 50-75% of the time in a customer service, sales or installation-oriented role highly preferred
• Familiarity with Alarm.com highly preferred

Benefits

• Subsidized medical plan options
• An HSA with generous company contribution
• A 401(k) with employer match
• Paid holidays
• Wellness time
• Vacation increasing with tenure
• Paid maternity and bonding leave
• Company-paid disability and life insurance
• FSAs
• Well-being resources and activities
• A casual dress work environment