Robotics Field Service Engineer

Summary

Join Formic's Robotics Field Service team and revolutionize American manufacturing! As a Field Service Engineer, you will perform preventative, corrective, and predictive maintenance on robotic cells at customer sites, diagnose technical issues, and provide remote support. You will collaborate with engineers and technicians, lead RCA activities, and mentor junior team members. This role requires extensive travel and may involve alternative schedules. Formic offers a comprehensive benefits package including healthcare, paid time off, and equity in a fast-growing company. The ideal candidate possesses 4+ years of field service experience with robotics automation and experience with six-axis robots. Strong communication and problem-solving skills are essential.

Requirements

• 4+ years field service experience with robotics automation
• Prior experience installing, diagnosing, and repairing six-axis robots (e.g. Fanuc, ABB, Kuka, Yaskawa, Universal Robots)
• Experience using Computerized Maintenance Management Systems (CMMS)
• A motivated self-starter, able to work independently
• Ability to travel. Your travel amount and scope will depend on your specific territory
• Ability to work alternative schedules to support production outages, including some weekends, nights and on-call hours
• Current, valid drivers license and access to your own vehicle for local travel as needed (Formic does provide mileage and expense reimbursement for travel-related expenses within policy)

Responsibilities

• Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites
• Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
• Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
• Provide remote support for customer needs in the field: responding to calls and support tickets; diagnosing issues; guiding customers through solutions remotely; and triaging to onsite team members when needed
• Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
• Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
• Lead RCA activities with a team of engineers and technicians across the team
• Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
• Demonstrate a high level of attention to detail in everything thing you do
• Mentor junior or newly hired Field Service Engineers and Technicians as needed
• Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
• Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings you will encounter, and use your demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
• Ensure compliance with safety regulations and policies, as well as a clean and safe work environment

Preferred Qualifications

• Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells
• Experience working in food manufacturing, packaging, automotive or other high-speed manufacturing environments
• Knowledge of OSHA regulations, GMPs, SOPs, and safety standards in a manufacturing setting
• Strong Spanish language proficiency (spoken)

Benefits

• Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors
• Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian
• Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid
• Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most
• Paid Parental Leave: Generous parental leave to support our employees and their growing families
• Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan
• Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment
• Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses
• Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy
• Paid Company Holidays: Celebrate important dates with paid time off