Field Support Engineer

Summary

Join our team as a first-line IT support specialist, providing comprehensive technical assistance and troubleshooting for hardware, software, network, and other IT-related issues. You will be responsible for guiding users, managing accounts, maintaining records, and monitoring system performance. Escalate complex issues to appropriate teams and track resolution progress. Collaborate on IT projects and contribute to improving end-user experiences. This role requires a minimum of 3 years of experience in IT support, a Bachelor's degree in a related field, and excellent problem-solving skills. CompTIA certification is preferred. We offer a competitive salary, private health insurance, paid time off, and opportunities for professional growth and development.

Requirements

• Minimum of 3 years of experience in an IT technical support role
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Experience with Microsoft Windows OS, Active Directory and basic networking concepts
• Bachelor's Degree in Computer Science or related field
• Demonstrated commitment to delivering outstanding customer service, with strong communication and interpersonal abilities
• Proficient in analytical thinking and problem-solving, with keen attention to detail
• Proven ability to handle multiple tasks and shifting priorities in a dynamic, fast-paced environment
• Solid understanding of IT infrastructure components such as servers, network devices, and storage systems
• Highly adaptable and flexible, with a proactive approach to continuous learning and professional growth

Responsibilities

• Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems
• Escalate unresolved issues to the appropriate technical teams and track the progress of the resolution process
• Guide users on how to use IT systems and applications, including password resets and user account management
• Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided
• Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies
• Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise
• Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications

Preferred Qualifications

CompTIA Certification

Benefits

• Private Health Insurance
• Paid Time Off
• Opportunities for Professional Growth and Career Advancement
• Training and Development Programs