Field Support Representative

Summary

Join Sidecar Health's Member Care team as a Field Support Representative and play a crucial role in supporting members on their healthcare journeys. This position requires visiting clients across Florida, providing in-person support, and assisting with plan navigation. You will act as a liaison between members and other teams, answering questions, resolving issues, and building positive relationships. The ideal candidate possesses strong communication, problem-solving, and relationship-building skills, along with a Florida State Health and Life insurance license. Sidecar Health offers a competitive salary and benefits package, including medical, dental, vision, 401k, and paid time off.

Requirements

• Access to reliable personal transportation and willingness/ability to drive across Florida as necessary to service groups and members on-location (we will compensate for travel expenses)
• Reliability, strong communication, and accountability that enables you to work successfully and independently
• Bilingual in Spanish and English
• Ability to problem-solve in real-time, turning issues and complaints into solutions and wins
• Ability to teach members about Sidecar Health best practices
• Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement)
• Florida State Health and Life insurance license
• Strong empathy and relationship skills
• Reliable transportation and willing to drive up to several hours to visit groups in the field
• Open schedule availability

Responsibilities

• Visit our clients onsite across Florida and support members in navigating their Sidecar Health plans
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
• Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
• Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
• Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
• Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

Preferred Qualifications

Healthcare and/or insurance experience

Benefits

• Competitive salary and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S