Account Support Representative

Summary

Join Great Minds as an Account Support Representative and contribute to our mission of providing quality education. This role involves pre-sales activities like setting appointments, qualifying leads, and managing customer inquiries. You will manage inbound leads, support renewals for existing customers, and negotiate product purchases. The position requires excellent communication and organizational skills, and experience in the education field is preferred. This is a remote, full-time position offering a competitive salary and benefits. The role offers an exciting opportunity to build sales skills and contribute to a mission-driven organization.

Requirements

• 1+ years’ experience in the education field with a strong ability to influence decision making
• No direct sales experience required, but an appetite and readiness to make outbound phone calls to schools and school systems
• Excellent verbal and written communication skills
• Highly organized self-starter with the ability to thrive in a fast-paced environment with shifting priorities
• Capacity to present Great Minds materials to small and large audiences via Zoom
• Solid organizational skills including attention to detail and proactive problem solving
• Ability to work independently and collaboratively
• Bachelor’s degree in education, business, marketing, or liberal arts preferred (or equivalent business experience)

Responsibilities

• Pre-sales work (e.g. setting appointments, qualifying leads, discovery calls, associated follow up, managing customer questions and concerns, sampling product, etc.)
• Manage and respond to inbound leads in the sales territory
• Support with renewal business in open territories- existing customers to retain renewal of consumable and digital materials and as well achieve cross-sell and upsell goals
• Negotiate and quote products for purchase
• Execute add-on sales campaigns to existing customers
• Understand the general health of the clients’ implementation to refer training and implementation support when necessary
• Meet virtually via Zoom to prospective clients

Preferred Qualifications

• Working knowledge of CRM like Salesforce
• K12 classroom teaching, PD, and/or sales experience a plus
• Ability to work independently and collaboratively
• Academic and growth mindset
• Commitment to high standards