Remote Field Technician

Summary

Join our team as a Field Technician and work with Caper Carts to diagnose and resolve hardware and software related issues. You will provide valuable feedback on the state of hardware and software in the field to our teams.

Requirements

• 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
• Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
• Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
• Basic network knowledge in setup of Wi-Fi devices
• Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps

Responsibilities

• Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts
• Communicate with our clients and represent Caper professionally on-site and virtually
• Capture clear notes and other media to document understanding and resolution processes for issues encountered
• Work with a Wonderful Team that will support you in your success

Benefits

• $35/hr, depending on experience
• Flexible schedule