Senior Generator Field Technician

Summary

Join National Power, LLC as a Senior/Master Generator Technician and lead a team of service technicians. You will supervise, train, and develop your team, providing technical expertise and support. Responsibilities include conducting preventive and emergency maintenance, troubleshooting, and repairs on generators and related equipment. You will also handle customer support, participate in recruiting, and ensure safety compliance. This role requires a Generac Master Technician certification or equivalent, strong leadership skills, and experience with switchgear. Occasional overnight travel is required. National Power offers competitive pay, comprehensive benefits, and opportunities for professional growth.

Requirements

• High school diploma or GED preferred
• Generac Master Technician or equivalent certification and training is required
• High level of expertise with switchgear
• Positive attitude and strong customer service skills required
• Ability to manage a team of technicians
• Fluency in written and spoken English
• Ability to read and interpret documents such as safety rules and procedure manuals
• Ability to write routine reports and correspondence
• Intermediate knowledge of Microsoft Office applications
• Strong organizational, computer, and communication skills

Responsibilities

• Supervise and direct the work of assigned service technicians within geographic territory
• Evaluate performance, provide coaching and feedback, and develop training programs to improve technical knowledge and overall performance of assigned technicians
• Identify and assign team members to provide field support and mentorship to other service technicians
• Partner with Service Director to resolve employee performance or behavioral issues and determine staffing needs
• Participate in recruiting and hiring of field service technicians
• Serve as first point of contact for phone and field support, including troubleshooting, emergency repair assistance, and parts delivery; escalate complex issues to Service Director as needed
• Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment
• Make pre-startup site visits to advise and assist installing contractors
• Lead safety initiatives and oversight for all technicians in assigned geography, ensuring compliance with safety protocols
• Execute Quality Control programs within assigned geographic territory, working with Technical Service Manager to implement QC procedures and ensure proper documentation
• Support Service Manager in reviewing work orders at all stages of project execution
• Drive and promote continuous improvement of field operations
• Provide customer-focused support to enhance customer relationships and resolve concerns
• Support planning and quoting of complex service projects
• Assist Service Director with Generac warranty process administration
• Advise service operations team on time and materials needed for various service levels
• Provide after-hours emergency response support as needed

Benefits

• Competitive pay depending on previous experience and current certifications
• Overtime is also a factor, and it is paid at 1.5 X base
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)