Financial Expert

Summary

Join Cleo, a leading AI-powered financial well-being platform, as a Content Designer and contribute to building a cutting-edge chat-first product. You will be responsible for crafting engaging and effective conversational experiences, training large language models, and collaborating with a talented team to enhance Cleo's AI capabilities. This role offers a unique opportunity to work on a product that empowers people to manage their finances better, while enjoying a competitive compensation package, flexible work arrangements, and a supportive company culture.

Requirements

• A degree in an area related to English, Linguistics, Communications, Psychology, Business, Tech, etc
• A passionate writer, with an interest in writing for user-centred products
• A desire to learn, this is a varied role working closely with data scientists and AI, so an interest in new technologies is really important, though training will be provided
• A collaborative approach to writing - at least once a week we get together as a team to throw ideas out and try and write lines for the app
• An ability to adapt to different writing styles, voices and mediums
• Strong proofreading and editing skills
• Someone passionate about Cleo’s mission: empowering people to build a life beyond their paycheck

Responsibilities

• Collaborating with product designers, researchers, analysts, and developers to create products that improve how people manage their money
• Designing content for new conversational flows be these jokes for existing modes (like roast and hype) or creating financial insights to help people budget better or spend more wisely
• Gathering and creating data to help train our large language model on Cleo’s distinct tone of voice
• Analysing user asks to improve Cleo’s understanding of their questions and needs
• Coordinating with researchers and product designers to identify limitations of our current tooling and helping to improve them

Benefits

• A competitive compensation package with regular reviews
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support
• Flexibility : We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleons to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members who live in London to be at the office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you! Remote work is ok too in UK or US East Coast time zones
• 15 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec): Generous pay increases for high-performers and high-growth team members
• Equity top-ups for team members getting promoted
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill