Financial Services Account Associate II

Summary

Join FIS Global's Client Delivery - Operations Team as a Financial Services Account Associate II and contribute to managing and maintaining investor records, resolving client issues, and ensuring transaction processing accuracy. This full-time, experienced-hire position offers the opportunity to work remotely. You will perform transaction processing, quality control, and system testing, while participating in process improvement initiatives. The role requires strong analytical and communication skills, teamwork abilities, and the capacity to handle internal customer inquiries. FIS offers a supportive and innovative work environment with various development opportunities and benefits.

Requirements

• Good English language skills
• Excellent communication skills, persistence and tact
• Ability to work with a team within a global/international environment
• Computer literate with experience working in a Windows environment
• Strong analytical skills with a keen eye for details
• Team player with good interpersonal skills
• Ability to prioritize workload and meet deadlines

Responsibilities

• Perform all assigned transaction processing, quality control, and associated tasks and ensure that all work is completed in accordance with Client Delivery - Operations policies, procedures and governing regulations
• Ensure that all assigned transaction processing and quality control are completed in accordance with the quality standards and turnaround times set by the Client Delivery - Operations
• Carry out assigned system testing functions
• Participate and provide feedback to business process and procedural realignment projects
• Handle internal customers’ inquiries, ability to make decision and work independently

Preferred Qualifications

• Communicative German language skills
• 0-1 years’ experience in working with data

Benefits

• Working in an international company, alongside international colleagues
• Being a part of an innovative and entrepreneurial environment of a growing department and team
• Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories)
• Development opportunities by using the company's on-line training database and LinkedIn Learning
• Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language)
• Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees)
• Opportunity to get involved in social projects and local initiatives
• Language courses