FIU Alerts Analyst I

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, as an Alerts Analyst I. Analyze customer and transactional data to identify unusual activity in Pathward accounts and services. Evaluate multiple banking product types and utilize investigative tools to deem activity as normal or unusual. Maintain accurate documentation for all alert reviews and take appropriate action based on internal and external notifications. Communicate effectively with customers and internal employees while upholding confidentiality. Meet quality and productivity metrics. This role requires data analysis skills, attention to detail, and strong written communication. One or more years of experience is preferred.

Requirements

• Data gathering and analysis
• Attention to detail
• Analytical thinking
• Written communication skills
• High school certification or equivalent required
• Ability to identify and interpret relevant information by using logic to see cause and effect in relationships
• Upholding accepted social and ethical standard in job-related activities and behaviors

Responsibilities

• Analyze information presented from the data systems to assess customer profiles and transactional activity
• Deem activity as normal or unusual utilizing various investigative tools and techniques
• Complete and maintain accurate and thorough documentation for all alert reviews
• Take appropriate action from notifications received through internal and external sources (Operations, Program Managers, Customers, Law Enforcement, etc.)
• Answer both inbound and outbound communications (phone, fax, letters, e-mails), providing outstanding service to customers and internal employees while maintaining confidentiality
• Meet or exceed quality, productivity, and leadership metrics
• Other duties as assigned

Preferred Qualifications

• One or more years’ experience preferred, utilizing comparable knowledge and job skills
• Knowledge of banking products, operations, and corresponding data gathering, and analysis is helpful
• Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) preferred

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off