FIU Alerts Analyst I

Summary

Join Pathward as an Alerts Analyst I and analyze customer and transactional activity to identify unusual activity involving Pathward accounts and services. You will evaluate multiple banking product types, unusual activity types, and systems, deeming activity as normal or unusual using investigative tools and techniques. Accurate documentation of all alert reviews is crucial, as is taking appropriate action on notifications from various sources. You will handle inbound and outbound communications, providing excellent customer and internal employee service while maintaining confidentiality. Meeting quality, productivity, and leadership metrics is expected. This role requires data gathering and analysis skills, attention to detail, analytical thinking, and strong written communication skills.

Requirements

• Data gathering and analysis
• Attention to detail
• Analytical thinking
• Written communication skills
• High school certification or equivalent required
• Ability to identify and interpret relevant information by using logic to see cause and effect in relationships
• Upholding accepted social and ethical standard in job-related activities and behaviors

Responsibilities

• Analyze information presented from the data systems to assess customer profiles and transactional activity
• Deem activity as normal or unusual utilizing various investigative tools and techniques
• Complete and maintain accurate and thorough documentation for all alert reviews
• Take appropriate action from notifications received through internal and external sources (Operations, Program Managers, Customers, Law Enforcement, etc.)
• Answer both inbound and outbound communications (phone, fax, letters, e-mails), providing outstanding service to customers and internal employees while maintaining confidentiality
• Meet or exceed quality, productivity, and leadership metrics
• Other duties as assigned

Preferred Qualifications

• One or more years’ experience preferred, utilizing comparable knowledge and job skills
• Knowledge of banking products, operations, and corresponding data gathering, and analysis is helpful
• Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) preferred

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off