FIU Case Analyst

Summary

Join our team as a Cases Analyst I at Pathward, where you'll analyze customer and transactional activity to identify suspicious patterns and report them in accordance with bank procedures.

Requirements

• Data gathering and analysis
• Attention to detail
• Conceptual and analytical thinking
• Strong written communication skills
• High school certification or equivalent required

Responsibilities

• Analyze information presented from the data systems to assess customer profiles and transactional activity
• Determine whether activity is suspicious utilizing various investigative tools and techniques and identify reportable transactions
• Complete and maintain case files for all investigated activity and ensure documentation is accurate and thorough
• Summarize results of investigation in a detailed and concise written narrative
• Complete regulatory forms and recordkeeping requirements, e.g., Suspicious Activity Reports and Currency Transaction Reports
• Take appropriate action on notifications received from internal and external sources (Operations, Program Managers, Customers, Law Enforcement, etc.)
• Answer both inbound and outbound communications (phone, fax, letters, e-mails), providing outstanding service to customers and internal employees while maintaining confidentiality
• Meet or exceed quality, productivity, and leadership metrics

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off