Remote Reporting Analyst

Summary

Join Oportun's team as a Fraud Reporting Analyst and leverage data and analytics to detect, prevent, and mitigate fraud. As a key member of the Financial Intelligence Unit (FIU), you will assist leadership with reporting needs, develop and maintain reports for daily productivity, Service Level Agreements (SLAs), incoming volumes, and key performance indicators (KPIs).

Requirements

• Bilingual English/Spanish (Written and Oral) is highly preferred
• Strong oral and written communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
• Proven self-starter, requiring little supervision to take initiative and execute above responsibilities
• Ability to effectively synthesize analytic results into concise and impactful business cases with clear recommendations
• Identify trends, patterns, and opportunities for improvement based on data analysis
• This role needs to know and have a deep understanding of how to leverage data and metrics to influence decisions, coupled with best practice methodologies and problem-solving skills
• Consistent track record of working with cross-functional teams and development of processes at scale
• Problem-solving and analytical skills required
• Ability to provide a detailed analysis when identifying fraud trends
• Exceptional interpersonal skills
• Demonstrate a strong work ethic and professional integrity
• Excellent organizational skills
• Ability to execute with a sense of urgency
• Strong knowledge of desktop various applications, such as Microsoft Word, Zoom, PowerPoint, Excel, PowerBi, SQL etc

Responsibilities

• Develop and maintain reports and dashboards to track key business metrics
• Interpret data, analyze results using statistical techniques, and provide ongoing reports
• Identify trends, patterns, and opportunities for improvement based on data analysis
• Collaborate with cross-functional teams to understand reporting needs and provide data-driven solutions
• Ensure accuracy of data and deliverables of reporting solutions through ongoing analysis and validation
• Develop and monitor key performance indicators (KPIs) using scorecards to assess the effectiveness of our fraud prevention efforts and identify areas for improvement
• Have thorough understanding of fraud-related data and create reports for comprehensive analysis while providing high quality reporting to management
• Possess the ability to track team performance using established data management dashboards and provide insights to help achieve daily service levels agreements (SLAs)
• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality
• Identify fraud risks to the organization through data analysis and cross functional collaboration
• Deliver accurate and timely reporting, dashboards, and visualizations to key stakeholders and leadership, enabling them to monitor performance, identify trends, and make informed decisions