Fiu Specialist

Summary

Join Oportun as a Specialist, FIU and manage a fraud queue to detect and prevent fraudulent transactions. You will review suspicious accounts, analyze data to detect fraudulent activity, and track high-volume fraud trends. The role involves providing recommendations for process improvements, gathering and analyzing evidence, and interacting with members regarding fraud-related issues. You will also conduct KYC/CDD checks and perform other duties as requested. This position requires 0-2 years of professional experience, including 1+ year in fraud operations or AML, and strong analytical and communication skills. Bilingual English/Spanish is highly preferred.

Requirements

• 0-2 years of professional experience, including 1+ years conducting fraud operations and/or AML, KYC document reviews
• Ability to analyze, summarize, and communicate findings and issues drawn from facts
• Knowledge of fraud investigative techniques and practices
• A keen eye for detail and self-driven; a high degree of independence is necessary to succeed
• Problem-solving and analytical skills required
• Exceptional interpersonal skills
• Demonstrate a strong work ethic and professional integrity
• Excellent oral and written communication skills
• Excellent organizational skills
• Ability to execute with a sense of urgency
• Ability to resolve complex issues
• Must demonstrate experience in answering customer inquiries and providing a positive exceptional customer experience
• Strong knowledge of desktop computer applications, such as Microsoft Word, PowerPoint, and Excel

Responsibilities

• Manage an ongoing fraud queue to detect and prevent fraudulent transactions
• Review suspicious accounts using internal and external fraud tools, and take action in accordance with our policies and procedures
• Research and analyze data to detect fraudulent activity such as potentially false information, identity theft, potential collusion with company employees in originating fraudulent loans, etc
• Ability to track and monitor high-volume fraud trends and escalate to leadership
• Through case reviews, analyze fraud trends and provide recommendations for process improvements or procedures related to fraud mitigation strategies
• Gather and analyze evidence, including transaction records, communication logs, and other relevant information
• As needed, can interact over the phone with members to assist with fraud related challenges or investigations as needed (inbound calls)
• Conduct outbound calls in an attempt to contact applicants as required by processes (FACTA calls)
• Perform comprehensive KYC/CDD checks and verification processes for both new and existing members
• Additional responsibilities as requested
• Special projects as requested
• Participate in industry working groups as requested

Preferred Qualifications

• Bilingual English/Spanish (Written and Oral) is highly preferred
• Knowledge of KYC, SAR, AML, BSA, OFAC/FinCen is a plus