Flex Consulting Partner

Summary

Join MongoDB as a Professional Services Project Manager and play a key role in supporting customers, sales, and the delivery ecosystem. Work with a team of technologists and sales professionals to help ambitious global companies define and advance their innovation initiatives. This role involves managing a portfolio of projects, collaborating with customers and internal teams, driving the utilization of PS services, and ensuring accountability. You will develop strategies to meet delivery targets, engage directly with customers, and deliver QBR presentations. The position also includes actively seeking process improvements and assisting consulting engineers. This remote position, based in India, offers a competitive salary, equity, and comprehensive benefits.

Requirements

• University degree or relevant work experience
• At ease operating in a small, dynamic, fast growing team, able to be proactive and self-sufficient with an ability to have a can-do attitude and make oneself accountable
• 2-5+ years experience with enterprise-scale software solutions, large scale software engineering or consulting services delivery experience preferred
• Comfortable creating plans and priorities for both project delivery and customer resources
• Demonstrated belief in the power of stakeholder management and communications
• Outstanding and effective interpersonal skills; strong verbal and written communication abilities
• Ability to foresee and assess risk, plan to mitigate risk and manage escalations or critical situations
• Reduction in expiration of PS services
• Achieving or exceeding quarterly delivery targets
• Independently handle operational work with precision, accuracy, and efficiency
• Demonstrate business acumen through robust control of the business and drive process improvements

Responsibilities

• Play a front-line role with Customers, Sales, and our Delivery ecosystem representing the high-growth software company that is energetically challenging the status quo of the database industry
• Work in a team of technologists, sales and delivery professionals among the best in their fields
• Work with some of the most ambitious and complex global companies, helping to define and progress their innovation initiatives across every vertical
• Help us take our business to the next level of scale and excellence in delivery and governance
• You will have an abundant opportunity to meaningfully impact the growth of the MongoDB business
• Champion the Professional Services(PS) offerings
• Manage a portfolio of projects, collaborating closely with customers, account teams (sales and customer success), consultants, PS leadership and other professional services teams
• Drive the utilization of PS Services, ensuring accountability in line with MongoDB's leadership principles
• Plan and develop strategies to meet quarterly delivery targets independently or in collaboration with PS Leaders
• Monitor progress closely, adapt to the situation and provide regular reports to PS leaders
• Meaningfully engage directly with customers to ensure swift, successful delivery of PS services
• Deliver a Quarterly Business Review (QBR) presentation to PS leaders, covering successes, challenges, key learnings, and proposed go-to-market strategies for the upcoming quarters
• Actively seek out opportunities for process improvement within existing workflows and develop new processes as needed
• Help customers efficiently and accurately schedule their Professional Services (PS) days
• Assist Consulting Engineers(CEs) with the operational stuff

Preferred Qualifications

Services delivery experience with development or operation teams is a plus

Benefits

• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• Free lunch twice per week and a fully stocked kitchen with healthy and sweet treats
• 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals