Fraud Operations Team Lead

Summary

Join Underdog, the fastest-growing sports gaming company, as a Fraud Operations Lead! Lead and develop a small team of Fraud Associates, investigating suspicious activity and protecting the platform. You will use internal and third-party tools to detect fraud trends and collaborate with various internal teams to implement prevention strategies. Oversee team performance, provide mentorship, and build new fraud detection methods. This role requires 3+ years of relevant experience and at least one year of team leadership. Underdog offers competitive compensation, including a base salary between $90,000 and $95,000, plus equity, along with excellent benefits like unlimited PTO, 16 weeks of paid parental leave, and a home office allowance.

Requirements

• 3+ years of relevant experience in a Fraud or Risk Operations role
• At least one year of experience guiding a team of employees
• Highly analytical, able to detect fraud trends and understand data to recommend actionable improvements
• Possess strong critical thinking and investigative skills, always looking for new ways to improve fraud detection processes
• Excellent verbal and written communication skills, allowing you to effectively communicate across departments and with external stakeholders

Responsibilities

• Lead and develop a small, dynamic team of Fraud Associates dedicated to investigating suspicious activity and protecting Underdog’s platform and players from fraud
• Use a blend of internal and third-party tools, reports, and analytics to detect fraud trends, and help create industry-leading experiences while maintaining security
• Work closely with the FraudOps Manager to set and achieve performance goals and KPIs that drive team success
• Partner with various internal teams (Product, Engineering, Compliance, Responsible Gaming) to implement fraud prevention strategies and improvements
• Oversee team performance, provide mentorship, feedback, and regular check-ins to ensure individual and team growth
• Play a critical role in building new fraud detection and prevention methods, ensuring compliance with regulations like KYC and Anti-Money Laundering

Preferred Qualifications

• Experience working within the online sports betting or gaming industry, with a strong understanding of its regulatory environment
• Knowledge of fraud detection tools, systems, and platforms
• Familiarity with performance management tools and techniques to monitor and improve team productivity
• A passion for both customer experience and operational efficiency, with the ability to balance both in fraud prevention strategies
• Proven success in collaborating cross-functionally, working with teams like Product, Engineering, and Compliance to create a safer user experience

Benefits

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents