CXG is hiring a
Freelance Operations & Community Engagement Associate

Summary

The job is for a Freelance Operations & Community Engagement Associate at CXG, a global business. The role involves managing the entire mission execution cycle, handling fieldwork, pilots, and more. The position is fully remote within the Philippines and requires availability during weekdays from 9 am to 6 pm (SG Time).

Requirements

• Previous experience in Retail/Project Management would be a plus
• Handling and coordinating multiple projects with tight deadlines and have worked in a fast-paced work environment will be a great asset
• Diploma/Bachelor's Degree in Administration, Business Management or related field
• Fresh Graduates are welcome to apply

Responsibilities

• Join a dynamic and fast-paced environment and work closely with teams based worldwide
• Responsible for the entire mission execution cycle of the Company’s designated area, handling fieldwork, pilots and more
• Responsible for timely assignment and execution of fieldwork as per the Company’s standards, specific mission/client requirements and project schedule of the Business Unit Operations team
• Validate the surveys during low activity period; screen the surveys during peak time
• Communicate proactively internally and externally (if needed) with the Country Lead in program tracking, calibration, and anticipation
• Own the Evaluator Community Experience- from their onboarding to the mission compensation and feedback
• Match and anticipate the volume of operation and ensure the Evaluator database is healthy, qualitative and sufficient to operate successful missions, respecting our rotations guidelines
• Proactively and consistently engage the Evaluators over the course of the year, maintaining positive relationships
• Control, reporting and improvement of survey quality
• Support the whole chain of value from the selection of the Evaluator to survey screening
• Acquisition of resources: proactively and consistently train, verify and certify and qualitative base of active Evaluators to meet the current and forecasted missions in the operating area(s)
• Track Evaluator grading and set supporting (coaching, training) or rewarding measures
• Ensure the quality of the field surveys: timely collection and electronic submission, including follow-ups
• Support your lead and the commercial teams in your market with feasibility studies
• Report Fieldwork observations to the manager
• Participate in calibration meetings with the team, providing constructive feedback internally