Echo360 is hiring a
Freelance Technical Support

Summary

The job is for a freelance technical support role for onsite live events from June to August 2024 utilizing PointSolutions audience response technology. The candidate should be proficient in Echo360 software and Microsoft Office PowerPoint, and able to perform various responsibilities such as deck creation, hardware setup, troubleshooting, etc.

Requirements

• Proficient in Echo360 (Turning Technologies) PointSolutions (TurningPoint) software
• Proficient in Remote Poll software
• Proficient in PointSolutions Polling Application and popular features such as Count Down Timers, Speed Scoring, Correct/Incorrect Answer Designation, and Saving Sessions
• Proficient in Microsoft Office PowerPoint including Presenter View, Animations, and all other features
• Physically able to set up receivers in session rooms, including running cable, testing, and breaking down equipment after the event
• Able to provide reports to customer as requested during the event
• Able to clearly and accurately communicate with customer appointed representative to gather information regarding changes to onsite polling needs
• Provide/utilize laptop to facilitate the meetings with full installations of required PointSolutions, Adobe, and Microsoft Office products
• Able and comfortable explaining usage of keypads to large groups, including the Count Down Timer, How to Enter a Vote, How to Change a Vote
• Able to work effectively in collaboration with onsite AV teams provided by the customer
• Able to travel to/from the event venue by reasonable method (eg Flight, Train, Car)

Responsibilities

• Deck creation
• Hardware set up
• Troubleshooting
• Report running
• Keypad distribution and pick up
• Customer service
• Pre-event site visits as/if necessary

Benefits

• $400 – 650/day + $95 per diem/day
• Travel expenses (if required) paid by company