WeWork is hiring a
Front Desk Associate

Summary

Join us as we empower tomorrow's world at work. As a Front Desk Associate, you'll be the heart and 'face' of WeWork's hospitality team, providing a welcoming community environment for members and guests.

Requirements

• You’re a people-person—you enjoy meeting new people from all walks of life
• In-person interactions energize you and you have outstanding interpersonal skills
• Helping others gives you a sense of accomplishment
• You work well in a team and can roll up your sleeves to help when needed
• You’re able to multitask while always prioritizing the member experience
• You’ve worked in hospitality / retail or customer service before (not required)
• You have strong verbal and written communication skills
• You are comfortable with and proficient in basic computer skills
• You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• You show a passion and understanding of WeWork’s mission and values
• You have a secondary school certificate which is preferred but not required

Responsibilities

• Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly
• Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns
• Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling
• Help ensure your building is fully operational and make adjustments when needed
• Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary
• Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests
• All of this while illustrating WeWork’s core values and working towards achieving our mission
• Greet all members and guests with a warm and welcoming demeanor
• Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar
• Ensure visiting guests are registered and checked in and in accordance with WeWork’s guest policies
• Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported
• Support with issuing and collect keys from members and guests as needed
• Keep the front desk clean, organized and free of clutter at all times
• Notify members of any food deliveries and packages