Member Experience Associate (Front Desk)

Summary

The job is for a Membership Experience Associate at NeueHouse, a work and social club in New York City and Los Angeles. The role involves providing customer service, managing member check-ins, maintaining shared spaces, and acting as the main communication hub for internal and external communications.

Requirements

• Outstanding customer service skills
• Excellent communication skills, written and oral
• Ability to work a flexible schedule including weekends, evenings, and holidays as needed

Responsibilities

• Greet members and visitors
• Take charge with member/guest registration
• Schedule and prepare meeting rooms for use
• Assist with the maintenance of shared member spaces and amenities
• Act as the House’s main communication hub for internal and external communications

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Caregiver Leave
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources