Front Desk Receptionist

Summary

Join Pathward as a Front Desk Receptionist and be the welcoming face of our organization! You will manage visitor check-ins, answer phones, handle mail and packages, provide administrative support, and maintain a professional office environment. This role requires excellent customer service skills and attention to detail in a fast-paced setting. You will need a high school diploma or equivalent and less than one year of related experience. Pathward offers a comprehensive benefits package, including health insurance, 401(k), life insurance, disability benefits, and paid time off. We are a hybrid, remote-office company with locations across the US. Apply today!

Requirements

• High School Diploma or equivalent
• Typically requires less than one year of related experience
• Experience in a professional office environment
• Familiarity with visitor management software and internal ticketing systems
• Ability to support multiple leaders or departments simultaneously
• Interest in continuous improvement and team collaboration

Responsibilities

• Greets visitors and clients with professionalism, warmth, and efficiency
• Manages check-ins, visitor logs, and security protocols
• Provides accurate information and direct guests appropriately
• Maintains a polished and professional front-desk presence
• Answers and routes calls promptly with a professional tone and discretion
• Manages incoming/outgoing mail, courier services, and packages
• Maintains and restocks front office supplies and conference room materials
• Provides administrative support to multiple departments as needed, including document prep, printing, scanning, and scheduling
• Assists in the planning and execution of onsite meetings and events
• Partners with building management and vendors for service requests and maintenance
• Monitors cleanliness and orderliness of reception area, common spaces, and kitchen
• Coordinates office supply ordering and inventory tracking
• Supports emergency preparedness and health/safety protocols at the front desk
• Serves as a communication hub between departments and guests
• Anticipates office needs and proactively solve problems before they arise
• Models a high standard of customer service, reliability, and discretion
• Other duties as assigned

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off