Remote Full Stack Customer Engineer

Summary

Join KOMOJU, the leading cross-border payment gateway for Japan, as a Full-stack Customer Engineer. This unique role involves engineering work to better serve customers, including debugging, code development, and knowledge base creation. The ideal candidate is self-motivated, versatile, and passionate about problem-solving and technical research.

Requirements

• Strong passion to serve customers
• Passion for solving real-world problems through technology and creativity
• Clear, logical thinking combined with empathetic understanding of customer sentiment, and detailed and unbiased observations
• Extensive experience in any programming language and systematic debugging
• Concrete understanding of HTTP, WWW, REST, SQL, logging, tracing, and observability
• Be open to communicate in both English and Japanese
• Japanese proficiency at the N2 level

Responsibilities

• Respond quickly to technical inquiries from customers received through our customer-facing teams, particularly the Customer Success team
• Investigate the mechanism and cause of customer-reported issues
• Develop solutions and workarounds for the technical challenges that customers are facing
• Collaborate with engineering teams to tackle the most complex issues
• Contribute to our codebase to instantly enhance our offerings
• Empower our customer-facing teams by providing them with product-related knowledge and insights on commonly reported issues
• Represent our customers and partners by advocating the voice of customers and sponsoring feature requests
• Oversee incident processes and coordinate incident response
• Be open to communicate with our customers directly

Benefits

• At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
• 10 days regular vacation, additional 5 days summer and 5 days winter vacation
• Paid birthday holiday
• Budget for self-learning allowance, to ensure our employees’ skills remain current
• Language training for Japanese