Full-Stack Engineer

Summary

Join our Customer Happiness team as a dedicated Full-Stack Engineer! You will work across the full stack using Node.js and Angular, maintaining and enhancing our applications to meet customer needs. Daily responsibilities include troubleshooting bugs, implementing features, and optimizing systems. You will collaborate with cross-functional teams to address customer issues and improve user experience. This is a full-time, 100% remote position offering flexibility to work from anywhere. We value diversity and are an equal-opportunity employer.

Requirements

• 3+ years of experience as a Full Stack Engineer
• Proficiency in Javascript/Typescript and its ecosystem
• Strong knowledge of front-end frameworks and libraries (e.g., React, Angular, or Vue.js)
• Proficiency in back-end technologies such as Node.js
• Extensive experience with database systems, both SQL and NoSQL
• Strong knowledge of API development and integration
• Experience with cloud services (AWS, Google Cloud Platform, Azure)

Responsibilities

• Design, develop, and deploy innovative features that align with the product roadmap and deliver measurable customer value
• Ensure system availability and performance by implementing robust monitoring tools, conducting regular health checks, and proactively addressing potential risks
• Identify, prioritize, and resolve software bugs while ensuring minimal disruption to end-users and maintaining system integrity
• Analyze and resolve complex customer-reported issues by collaborating with support teams and ensuring timely communication of updates
• Develop comprehensive test plans, execute rigorous testing protocols, and drive automation initiatives to maintain high software quality standards
• Gather feedback from customer interactions, analyze usage patterns, and implement enhancements to improve usability and satisfaction
• Establish incident response protocols, lead post-mortem analyses, and implement preventive measures to minimize future occurrences
• Partner with product, engineering, and customer success teams to ensure seamless execution of projects and alignment with business objectives

Benefits

This full-time, 100% remote position provides the flexibility to work anywhere