Functional Consultant

Summary

Join us and make a difference in the world! As an Applications Consultant (HR and Duties Applications), you will be responsible for implementing Origin applications for clients, consulting with customers to understand their business requirements, and configuring software applications. You will also provide support during User Acceptance Testing and Go Live phase, handle any issues that may arise, and participate in advice and guidance on product enhancements.

Requirements

• Keep abreast of any new releases of the application software so that duties can be performed effectively, and value delivered to the client
• Maintain workshop and training documentation in line with new releases of the application software
• Assume role of lead consultant responsible for the implementation of the product
• Maintain close client relationships, particularly with the client project team using commercial awareness and recognising when to use each type of consultancy intervention depending on the client situation
• Work closely with other NECSWS personnel to ensure implementations meet the client requirements and objectives
• Analyse and understand client needs and clarifying their expectations
• Keep the client and Capita project manager informed of progress/activities
• Contribute to the overall project planning and review
• Develop and continually look for improvement in the implementation methodology
• The person shall operate under minimal supervision and be a self-starter; responsible for ensuring that they complete their tasks in an effective and timely fashion
• Tasks completed on time and to the highest standard
• Exceed client expectations
• Highly organised and focused
• Perform appropriate administration in a complete and timely manner
• Take personal responsibility for utilisation, customer satisfaction and improving quality of service
• Proven experience of implementing Human Resource Management Software (HR and Duties) Applications
• Knowledge of integration issues with other products
• Strong consulting skills: relationship building, active listening, analytical thinking, problem solving and written skills
• Well developed interpersonal skills: handling workshops, meetings, interviews, interactive design sessions, presentations, and training sessions
• Good understanding of the client business functions
• Strong troubleshooting skills
• Communication (ability to liaise at all levels, internally and externally)
• Ability to work as part of a team but can also be self sufficient and show initiative
• Ability to prioritise within given parameters
• Enthusiasm and commitment

Responsibilities

• Run client workshops to map and define business requirements and process for the implementation team to follow, providing business process re-engineering advice and guidance
• Conduct the product configuration process, dealing with any functional or design issues and provide a bridge between the client project team and the technical team for any development activity
• Provide support to the client during the User Acceptance Testing and Go Live phase, handling any issues which may arise, triaging these and raising with the development team where required
• Clarify and influence client expectations and keep the client and project manager informed of progress/activities
• Provide training to the client on any part of the system. This may be to the project team, the client’s trainers or end users of the system
• Participate in advice and guidance on product enhancements
• Provide overviews of new functionality to clients and the same to prospects in a sales-support function

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects