Game Master

Summary

Join our team as a German Game Master! This fully remote, 4-day work week position offers a 3-month fixed-term contract with full training. You'll provide exceptional customer support in a fast-paced environment, investigating player reports, answering technical questions, and ensuring fair play. This specialist role requires native-level German and English fluency, customer service experience, and excellent analytical skills. We offer competitive remuneration, holidays, team competitions, and a supportive, inclusive work environment.

Requirements

• Native level fluency in German & English, particularly reading & writing
• Previous experience in a customer care role (contact centre a plus but not essential)
• Ability to analyse and execute technical customer service issues with a focus on providing a superior and positive customer experience & outcomes every time
• Self-motivated and a proactive attitude with the ability to work productively and collaboratively within a multilingual team
• Excellent PC/Computer literacy & knowledge
• An interest in, and an understanding of gaming
• Candidates living in the UK, Poland, Romania or Portugal must have the Right To Work in that Country (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract
• Candidates living in Poland, please note that you must have a valid Right To Work - we cannot support Zezwolenie Typu A/Type A Permit
• All candidates must adhere to confidentiality and security protocols, at all times
• All candidates will be required to pass an online language and skills test, including a final competency based live interview
• All applications should submit their CV in English

Responsibilities

• Receive incoming reports from players and collect evidence as part of an investigation
• Answer technical questions, review chat logs and ensure that company policies and fraud prevention measures are adhered to
• Communicate effectively while working within a dynamic team structure with individual and shared team objectives
• Ensure the best customer care experience is given to all customers, always
• Maintain a world-class, dedicated service, focused on exceptional responses and excellent communication quality
• Work with your colleagues across the wider customer community to identify any trends in any customer queries

Preferred Qualifications

Experience of MMO and a passionate game

Benefits

• Full training provided
• Competitive remuneration
• Holidays
• Regular team competitions with great prizes
• Inclusion into an extensive social calendar
• Collaborative team-work with people from all around the world, different nationalities and languages
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
• We care about the wellbeing of our employees and have a dedicated employee wellbeing programme