Placemakr is hiring a
General Manager

Summary

Join Placemakr as a General Manager and lead your team in executing operational aspects of your property, fostering a 'one team' mentality, and maintaining a safe and compliant environment. You will be responsible for the overall operational success of your building, own and manage your property budget, and develop and execute on building-specific reporting.

Requirements

• Bachelor’s degree, preferably in management, hospitality, business administration, or finance, or commensurate experience in lieu of a formal degree
• 5+ years' experience effectively leading hospitality/operations teams with both front and back of house teams reporting up to you (multi-family experience a plus!)
• 1+ years' experience leading a team of people-leaders
• Demonstrated experience with autonomous ownership of P&L and making effective decisions in order to beat budget while maintaining exceptional service levels
• Demonstrated experience of driving team performance through accountability, motivation and coaching
• You have a consistent track record of ensuring positive guest experiences and revenue growth
• You have successfully cultivated, managed and owned high-level relationships onsite and leveraged them to address competing priorities
• You are a hands-on leader who supports your team and takes an active role in growing and developing them
• You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support

Responsibilities

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider
• Foster a 'one team' mentality by collaborating effectively with all team members and leaders (inside of your building and out!), contributing to a cohesive and supportive work environment
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations
• Own the overall operational success of your building by being a hands-on leader across front desk, housekeeping, maintenance and leasing functions
• Own and manage your property budget
• In tandem with your department leaders, support talent acquisition efforts for all operations roles within your Placemakr property
• Develop and execute on building-specific reporting
• Collaborate with members of our Revenue Team on pricing strategy and occupancy targets
• Oversee, support, and train leaders and team members on Placemakr SOPs and programs
• Utilizing Placemakr's Community Norms, build a property culture of high achievement, cross-functional collaboration and continuous improvement
• Take full ownership of onsite operations to develop and implement best practices geared towards optimizing occupancy, net rates, social and listing marketing, and overall experience
• Ensure your property is maintaining a consistently high level of service and meeting Placemakr’s brand standards

Benefits

• Competitive pay
• Generous stock options
• Performance bonuses
• Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
• Paid Parental Leave
• Paid Life Insurance
• 401k + 4% employer matching program
• Flexible PTO to allow time for you to recharge
• Monthly cell phone reimbursement and health & wellness stipend
• Plus, discounts to stay at select Placemakr properties all over the US