General Manager/Coo

Summary

Join Paradox, a rapidly growing EdTech company, as its General Manager/COO. This leadership role involves managing the executive team, overseeing daily operations, and collaborating closely with the CEO to achieve ambitious growth targets. The ideal candidate possesses extensive experience in operational management within a startup or scale-up environment, coupled with strong analytical skills and a passion for EdTech. The position offers a hybrid work model, significant growth opportunities, and a collaborative, high-performing team environment. Based in Dubai, Lisbon, or remotely, this role requires a minimum of three months' presence in Dubai annually. Paradox is seeking a highly driven individual who thrives in a fast-paced environment and is committed to the company's mission of empowering people.

Requirements

• Proven experience as a Chief of Staff, Operational Manager, COO, Founders, CEO, CRO, Head of Operations, General Manager at least 3 years in a startup or scale up, we need someone who is immediately operational and has a global knowledge of all business functions
• You master and like modern tools and are comfortable with building processes
• French: Native
• English: Fluent English, you can hold a conversation on specific details with English-speaking colleagues
• Being present at least 3 months in Dubaï per year is required

Responsibilities

• Lead the execution by meeting or exceeding planned P&L targets
• Develop the business and manage the day-to-day operations
• Yearly/Monthly/Quarterly planning and structure and lead quarterly meeting
• Play devil's advocate with the CEO and determine when to stay focused
• Integrate all major functions of the company
• Create a culture of performance, execution and continuous improvement
• Leads, manages, and holds the leadership team accountable for achieving agreed-upon commitments. ( ex : performance reviews)
• Lead all internal team meetings and bring global communication
• Set a tempo, a pace of execution and performance at all levels in the company, so that everyone have clear and ambitious objectives for the quarter
• Be responsible for a numerical indicator and with an associated scoreboard
• Develop Talents
• SCALE: Make the company Scalable and turn it into a growth machine
• Creation, process optimization, automation & Continuously simplify the organization
• Be the “Glue” holding things together
• Choose the digital tools that will allow to scale ( we expect deep analysis & thinking when you do your benchmarks )
• Identify structural problems that impede the flow of information & Ensure that everyone is truly following and adhering to the company’s core processes and operating system with consistency
• Dependably demonstrates a relentless obsession with values alignment, focus, simplicity, and clarity
• Create new ways to make them part of everyday life
• Resolves issues effectively—seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner. Ensures the leadership team is healthy, functional, and cohesive
• Find ways for the team to be able to take decisions by themselves and aligned with the vision, mission and the values and culture of Paradox
• With the Head of HR, create an organization where our A players are fulfilled
• Talent Density is everything for us > Fill Paradox with A Players
• Source, Recruit, Onboard people who stand out from the crowd
• Tracking company-wide sourcing KPIs
• Set training standards and hiring and onboarding procedures
• Increase the competence of each manager in their ability to find and choose stars in their field
• Oversee financial information and budget
• Forecast requirements and prepare annual budget
• Oversee budgeting, reporting, planning, and auditing
• Manage staff levels, hours, wages and contract labor
• Dig the Data, find patterns, and make changes happen from them

Preferred Qualifications

• You are charismatic , have a strong ethic and a profonde sense of humility
• You are obsessed by performance , having ambitious goals and giving everything to achieve them & Excellence you must always strive to do better
• Leadership: Catalyst for team cohesion and effective conflict management, you make others want to follow you
• You love people deeply : You like to be interested in others and you know how to create a link very easily
• You enjoy managing the day-to-day aspects of the business . Be responsible for the P/L balance sheet and execution
• Great At Planning - great at taking ideas and effectively initializing plans to make them a reality
• Driven & Getting things done : this position requires a strong commitment and perseverance & you come with solutions, not problems, you have a doer mentality
• Love for structure and execution ( An obsession with getting the house in order & You enjoy managing the day-to-day aspects of the business and to Be responsible for the and execution. )
• Comfort in conflict - you are at ease with defending your case with facts, until we find what’s right for the vision of the company - Jeff Bezoz calls that  “Disagree & Commit”
• Growth over Ego : you are eager to learn, and receive hard feedback to grow. You let others speak and seek to understand their viewpoints . You are comfortable in conflict: at ease with defending your case with facts, until we find what’s right for the vision of the company (Jeff Bezos calls that  “Disagree & Commit”)
• Analytical and system thinker , Problem-solver: able to quickly identify and formulate problems,, bottlenecks and obstacles,  facilitate decision making, you are able to simplify extremely complex and chaotic issues into efficient solutions and systems quickly
• Tech and product savviness
• Cool under pressure
• You are inspired by the field of Edtech, coaching, personal development or training

Benefits

• Flexible working hours
• A remote culture from day one with the freedom to work from wherever you want
• Magnificent offices in Dubai and Lisbon: you’re at home worldwide
• Standing desks paid by the company, if you live far from our offices
• Macbook: to be the most efficient in your work
• 350€ per year paid by the company to take care of yourself (for your gym, or dance class or whatever make you feel great)
• 150€ per year paid by the company to boost your knowledge (books, education): we are passionate about learning and want to support your growth)
• 1:1 coachings : a Paradox coach supporting you personally or professionally to live your best life
• Team buildings