General Manager / COO

Summary

Join Paradox, a rapidly expanding EdTech company, as its General Manager/COO. This pivotal role involves managing the leadership team, overseeing daily operations, and collaborating closely with the CEO to achieve ambitious growth targets. The position requires a strong analytical mind, hands-on leadership skills, and a relentless drive for excellence. The successful candidate will be responsible for scaling the company, fostering a high-performance culture, and ensuring the smooth functioning of all business units. The role offers a hybrid work model with offices in Dubai and Lisbon, and a unique opportunity to make a significant impact on the company's growth trajectory. This is a full-time position requiring at least three months of presence in Dubai annually.

Requirements

• Proven experience as a Chief of Staff, Operational Manager, COO, Founders, CEO, CRO, Head of Operations, General Manager at least 3 years in a startup or scale up, we need someone who is immediately operational and has a global knowledge of all business functions
• You master and like modern tools and are comfortable with building processes
• You are charismatic , have a strong ethic and a profonde sense of humility
• You are obsessed by performance , having ambitious goals and giving everything to achieve them & Excellence you must always strive to do better
• Leadership: Catalyst for team cohesion and effective conflict management, you make others want to follow you
• You love people deeply : You like to be interested in others and you know how to create a link very easily
• You enjoy managing the day-to-day aspects of the business . Be responsible for the P/L balance sheet and execution
• Great At Planning - great at taking ideas and effectively initializing plans to make them a reality
• Driven & Getting things done : this position requires a strong commitment and perseverance & you come with solutions, not problems, you have a doer mentality
• Love for structure and execution ( An obsession with getting the house in order & You enjoy managing the day-to-day aspects of the business and to Be responsible for the and execution. )
• Comfort in conflict - you are at ease with defending your case with facts, until we find what’s right for the vision of the company - Jeff Bezoz calls that  “Disagree & Commit”
• Growth over Ego : you are eager to learn, and receive hard feedback to grow. You let others speak and seek to understand their viewpoints . You are comfortable in conflict: at ease with defending your case with facts, until we find what’s right for the vision of the company (Jeff Bezos calls that  “Disagree & Commit”)
• Analytical and system thinker , Problem-solver: able to quickly identify and formulate problems, bottlenecks and obstacles,  facilitate decision making, you are able to simplify extremely complex and chaotic issues into efficient solutions and systems quickly
• Tech and product savviness
• Cool under pressure
• You are inspired by the field of Edtech, coaching, personal development or training
• French : Native
• English : Fluent English, you can hold a conversation on specific details with English-speaking colleagues
• Our chosen language for written communication is English
• Our CRM: Hubspot

Responsibilities

• Leads the execution by meeting or exceeding planned P&L targets
• Develop the business and manage the day-to-day operations
• Yearly/Monthly/Quarterly planning and structure and lead quarterly meeting
• Play devil's advocate with the CEO and determine when to stay focused
• Integrate all major functions of the company
• Create a culture of performance, execution and continuous improvement
• Leads, manages, and holds the leadership team accountable for achieving agreed-upon commitments. ( ex : performance reviews)
• Lead all internal team meetings and bring global communication
• Set a tempo, a pace of execution and performance at all levels in the company, so that everyone have clear and ambitious objectives for the quarter
• Be responsible for a numerical indicator and with an associated scoreboard
• Develop Talents
• SCALE: Make the company Scalable and turn it into a growth machine
• Creation, process optimization, automation & Continuously simplify the organization
• Be the “Glue” holding things together
• Choose the digital tools that will allow to scale ( we expect deep analysis & thinking when you do your benchmarks )
• Identify structural problems that impede the flow of information & Ensure that everyone is truly following and adhering to the company’s core processes and operating system with consistency
• Dependably demonstrates a relentless obsession with values alignment, focus, simplicity, and clarity
• Create new ways to make them part of everyday life
• Resolves issues effectively—seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner. Ensures the leadership team is healthy, functional, and cohesive
• Find ways for the team to be able to take decisions by themselves and aligned with the vision, mission and the values and culture of Paradox
• With the Head of HR, create an organization where our A players are fulfilled
• Talent Density is everything for us > Fill Paradox with A Players
• Source, Recruit, Onboard people who stand out from the crowd
• Tracking company-wide sourcing KPIs
• Set training standards and hiring and onboarding procedures
• Increase the competence of each manager in their ability to find and choose stars in their field
• Oversee financial information and budget
• Forecast requirements and prepare annual budget
• Oversee budgeting, reporting, planning, and auditing
• Manage staff levels, hours, wages and contract labor
• Dig the Data, find patterns, and make changes happen from them

Benefits

• A hybrid work model with offices in Dubai and Lisbon
• Flexible working hours
• Standing desks paid by the company, if you live far from our offices
• Macbook: to be the most efficient in your work
• 350€ per year paid by the company to take care of yourself (for your gym, or dance class or whatever make you feel great)
• 150€ per year paid by the company to boost your knowledge (books, education): we are passionate about learning and want to support your growth)
• 1:1 coachings : a Paradox coach supporting you personally or professionally to live your best life
• Team buildings