PTW is hiring a
German Customer Support

Summary

Join our team as a Player Support Advocate and become an ambassador for our brand, providing world-class support to gamers and loyal customers. As one of our Advocates, you will be communicating in the language you are applying for, and English. You will be working with a global operation across multiple languages, making the customer journey seamless and positive.

Requirements

• Fluency in the language you are applying for & English, particularly reading & writing
• Excellent attention to detail, strong communication skills, and knowledge of Computers
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
• A logical, methodical approach with good analytical and problem-solving skills
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration

Responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue
• Communicating effectively while working within a dynamic team structure with individual and shared team objectives
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries

Benefits

• Attractive remuneration
• Holidays
• Regular team competitions with great prizes
• Inclusion into an extensive social calendar
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
• Dedicated employee wellbeing programme