Revalize is hiring a
Customer Support Associate, Remote - Poland

Summary

The job is for a first-level Customer Support Associate at Revalize, a global leader in sector-specific software solutions. The role involves providing customer support for the company's proprietary software, troubleshooting issues, and contributing to knowledgebase articles. The position requires German and English language proficiency, strong interpersonal skills, and the ability to work remotely.

Requirements

• Both German and English language proficiency (spoken and written)
• Strong interpersonal and communication skills
• Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
• Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
• Ability to be consistently productive while working remotely
• Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)

Responsibilities

• Provide excellent customer service to Revalize customers and teammates
• Provide support for incoming queries and issues related to the company’s proprietary software solutions
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
• Adhere to established customer service and documentation standards
• Solve and respond to first-level support requests and escalate issues as required
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Preferred Qualifications

• Experience in use of 3D CAD systems strongly preferred
• Working knowledge of Salesforce preferred
• Understanding of networking topologies & protocols