German Customer Support Consultant

Summary

Join the German Customer Support Team of VW, providing customer service and technical support to luxury vehicles users.

Requirements

• Native/near-native level of German (minimum level C1, oral and written)
• Fluent level of English (minimum level B2, oral and written)
• Excellent communication skills and good troubleshooting and problem-solving skills
• Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc)
• Ability to work in shifts
• Ability to work remotely from home
• EU Passport
• Relocation to Athens

Responsibilities

• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails)
• Build customer trust through empathetic personalized conversations
• Strive for first call resolution and taking true ownership of customer needs and issues
• Engage with clients in a friendly and professional manner, while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

Benefits

• Competitive salary (14 salaries per year)
• Performance based bonus
• Transportation bonus (only for on-site employees)
• Relocation covered
• Work from home (remote) *only if located in Greece*
• Health package
• Equipment provided
• Paid training and development opportunities
• Multicultural and modern working environment