Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via emails, process account seizures, and provide information on loan terms and legal matters. Manage tickets using Zendesk and Jira, maintain case documentation, collaborate with internal teams, and meet KPIs. You will work with sensitive customer information and apply customer happiness practices. The position offers a fixed schedule, paid training, and good bonuses for referring friends.

Requirements

• Excellent English and German skills (C1 for both spoken and written)
• Experience in customer support
• Background in banking, legal, or financial services
• Solid understanding of GDPR and data privacy standards
• Proficiency in using Zendesk and Jira
• Analytical and research skills
• Strong attention to detail and reliability when handling sensitive or legal information
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via emails
• Process account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner
• Provide information on loan terms, account details, and legal matters
• Manage tickets and workflows using Zendesk and Jira
• Maintain clear and structured case documentation
• Collaborate with internal teams to ensure efficient issue resolution
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices

Preferred Qualifications

• Experience with Confluence
• Background working in regulated environments

Benefits

• Fixed schedule: 9 AM – 6 PM CET
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development