German Online Content Moderator

Summary

Join our team as a German speaking Online Content Moderator and start your career in a sunny country within an international environment! View user-generated content, respond to customer inquiries, follow communication procedures, and make decisions based on defined policies. No previous experience is required, but some customer service experience would be ideal.

Requirements

• No previous experience is required however some customer service experience would be ideal
• Candidates must have strong PC skills, have the ability to learn to use new computer tools
• Must have good communication skills as well as possess strong analytical skills together with decision making skills, attention to detail
• German language skills (advanced/proficient) and English language skills (conversational)

Responsibilities

• View and review user-generated content (e.g. sales ads)
• Respond to customer inquiries on all topics related to the online marketplace, by maintaining a positive, empathetic and professional attitude towards the customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines

Benefits

• Team Performance Bonus, received twice a year, based on team performance
• Free transport to the office from certain areas in Malta
• Free Private Health Insurance cover (after probation)
• Free annual eye test
• Discounts for Gym Membership, Taxi Services
• Free English Course
• Work from home allowance