Community Manager

Summary

Join DECA Games as a mid-level Community Manager and independently manage community operations for Celtic Heroes (and potentially another title). You will focus on strategic engagement, content planning, cross-platform moderation, and data-driven decision-making. This role requires balancing creative execution and analytical insight, ensuring community feedback is integrated into product strategies. You will have significant ownership and autonomy, working with cross-functional teams to improve player engagement and satisfaction. The position is remote, allowing you to work from anywhere in the world within the CET timezone (9 am - 6 pm CET).

Requirements

• 2–4 years of proven professional experience in community management, digital marketing, communications, or related fields
• Native‑level English proficiency (written and verbal)
• Demonstrated experience managing culturally diverse, international communities
• Proficiency with community and social media platforms (Discord, Facebook, Instagram, Reddit, VK, etc.)
• Skilled in content creation tools (Adobe Photoshop, Illustrator, Premiere, Figma, Canva)
• Familiarity with analytics platforms (Google Analytics, Discord Insights, Tableau, Power BI)
• Strong interpersonal skills, emotional intelligence, and conflict resolution capabilities
• Highly proactive, independent, and solution‑oriented approach
• Passion for games, digital communities, and player engagement

Responsibilities

• Manage daily community operations across multiple platforms (Discord, Facebook, forums, Steam, etc.)
• Write and publish news posts, patch notes, and other updates based on game content
• Create and execute structured social media content plans tailored to community needs
• Moderate and engage on official channels, fostering a positive player environment
• Track, analyze, and report on sentiment and player feedback weekly
• Monitor, escalate, and follow up on bugs and player concerns
• Collaborate with QA, Support, Marketing, and Production teams to address community needs
• Design and launch creative engagement initiatives (contests, surveys, VIP programs)
• Coordinate and execute community events, livestreams, and influencer campaigns
• Manage and moderate Steam Community Hubs, including forums and reviews
• Document processes and ensure feedback loops between players and developers

Preferred Qualifications

Bachelor’s degree in Communications, Marketing, Digital Media, Game Development, or related field (preferred)

Benefits

• Remote first company culture
• Flexible work hours to support a personal work-life balance
• Online language classes: English, German, French, Spanish etc
• Working in a multicultural environment with people from over 30 different countries
• Flat hierarchies with an open-door policy